Insurer Suncorp says it builds ethical considerations into its uses of artificial intelligence from the outset.
“While we are exploring a portfolio of use cases, we are fully aware of the associated ethical challenges and risks that accompany the GenAI technology,” says Priyanka Paranagama, Suncorp’s chief technology officer.
“For example, we are very specific in the type of transactions we are comfortable with AI chatbots doing.”
Source: https://www.afr.com/technology/insurer-keeps-human-touch-to-the-fore-as-it-streamlines-claims-20250515-p5lzkq